Remote Opportunity: Medical Billing & Collector Specialist at Front Desk Helpers

Front Desk Helpers, an established United States-based outsourcing agency, is actively recruiting a Medical Billing & Collector Specialist to manage revenue cycle processes for a healthcare billing client based in New York.

This full-time remote role is designed for experienced healthcare administrative professionals who specialize in processing medical claims, clearing account receivables, resolving insurance denials, and working directly with major US insurance carriers and regulatory entities like the Workers’ Compensation Board.

Below is a complete breakdown of the job role, required qualifications, operating hours, compensation framework, and official application links.

Key Job Details at a Glance

• Job Title: Medical Billing & Collector

• Hiring Organization: Front Desk Helpers (frontdeskhelpers.com)

• Client Location: New York, United States

• Employment Type: Full-time (Remote)

• Target Geographic Preference: Candidates in European time zones or aligned international regions capable of maintaining US EST operating schedules

• Working Hours: Monday – Thursday (9:00 AM – 5:30 PM EST) & Friday (9:00 AM – 3:00 PM EST) — Includes a 30-minute paid lunch break

• Base Currency: US Dollars (USD) — Paid bi-monthly

About Front Desk Helpers

Founded in 2015 in New Jersey, USA, Front Desk Helpers is a woman-founded business process outsourcing (BPO) and talent management agency. The organization provides remote staffing solutions across multiple core global sectors, including healthcare revenue cycle management, information technology, telecommunications, logistics and transportation, architecture, and human resources.

The company operates on a model that connects international talent with US-based medical practices, billing companies, and commercial enterprises. Remote employees receive structured technical support, ongoing personal development opportunities, and access to internal training pathways.

Role & Responsibilities: Medical Billing & Collector Specialist

As a Medical Billing & Collector, you will handle end-to-end revenue cycle management tasks for healthcare providers in New York State. The role requires direct handling of claim generation, payment verification, account follow-up, and denial mitigation.

+-----------------------------------------------------------------------------------+
|                        REVENUE CYCLE MANAGEMENT WORKFLOW                          |
+-----------------------------------------------------------------------------------+
|  1. Claim Generation & Coding Verification (CPT, ICD-10, HCPCS Accuracy)          |
|  2. Electronic Transmission to Payers & Clearinghouses                           |
|  3. ERA/EOB Payment Posting & Financial Reconciliations                           |
|  4. Claim Denial Analysis & Appeals Submission                                    |
|  5. Direct Collections & Workers' Compensation Board Follow-Up                   |
+-----------------------------------------------------------------------------------+

Primary Duties:

1. Medical Claim Processing: Submit electronic and paper medical claims accurately to commercial insurance carriers, Medicare, Medicaid, and specialized state bodies such as the Workers’ Compensation Board.

2. Denial Management & Appeals: Review Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) notices to identify root causes for claim rejections, write formal appeal letters, and resubmit corrected claims.

3. Account Receivables & Collections: Perform outgoing follow-up calls and digital inquiries to insurance representatives to collect outstanding balances and resolve aged accounts receivable (A/R).

4. Provider & Payer Coordination: Act as an administrative bridge between clinical providers, patient billing departments, and third-party payers to ensure full reimbursement transparency.

5. Regulatory & Coding Compliance: Maintain strict adherence to Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, verifying proper CPT, ICD-10-CM, and HCPCS coding application.

Required Qualifications & Technical Skills

To qualify for this remote role, candidates must demonstrate technical proficiency in US healthcare revenue management and possess the necessary technical infrastructure for reliable remote work.

Core Candidate Requirements:

• Medical Terminology Mastery: Strong understanding of clinical terminology, medical procedures, and diagnostic coding structures.

• US Healthcare & Insurance Expertise: Practical experience navigating US health insurance plans, secondary payers, co-pays, deductibles, and clearinghouse operations.

• Denial Management Experience: Proven track record in analyzing rejection codes, managing claims appeals, and lowering A/R days.

• Language Proficiency: Advanced written and spoken English communication skills for professional interaction with US insurance agents and medical staff.

• Supervised Training Readiness: Willingness to undergo structured training and adhere to operational guidelines and quality control benchmarks.

Work-From-Home Infrastructure Requirements:

• High-speed, stable internet connectivity (broadband connection with low latency).

• Dedicated laptop or desktop computer running a secure operating system.

• Quiet, private home office environment compliant with basic HIPAA patient confidentiality standards.

Preferred Qualifications:

• Industry Certifications: Formal credentials such as Certified Professional Biller (CPB) or Certified Coding Associate (CCA) are considered a plus.

• Prior experience dealing specifically with New York State medical billing rules or Workers’ Compensation Board systems.

Working Schedule, Salary & Benefits

Work Schedule (New York / Eastern Standard Time)

• Monday through Thursday: 9:00 AM – 5:30 PM EST (includes a 30-minute paid lunch break)

• Friday: 9:00 AM – 3:00 PM EST (includes a 30-minute paid lunch break)

• Total Weekly Schedule: Full-time, standard US business hours

Compensation & Employee Perks

• Competitive USD Salary: Earnings are denominated and paid in US Dollars twice per month (exact rates are determined during the interview phase based on individual experience).

• Paid Time Off (PTO): 7 days of paid annual leave guaranteed after completing one year of continuous service.

• Paid Breaks: Daily 30-minute lunch breaks are fully paid as part of the scheduled shift.

• Professional Development: Access to continuous skill-building programs and self-development courses powered by recognized learning platforms.

• Ongoing Support: Dedicated IT support and direct line of management for continuous operational assistance.

How to Apply

To apply for the Medical Billing & Collector position at Front Desk Helpers, submit your application through the official portal or via direct email:

• Direct Application Portal: Apply on Indeed for Medical Billing & Collector at Front Desk Helpers

• Alternative Email Submission: Send your resume and a summary of your US medical billing experience to career@frontdeskhelpers.com.

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